Terms, Conditions & Refund Policy

Generic Refund Policy

Thanks for purchasing our safaris at www.masaimaramigration.com, operated by Adyeri Creations Limited

Adyeri Creations Limited understands the current situation that has attacked the leisure travel industry. We know the uncertainty that looms on Africa safari bookings and, for that matter, has taken our booking terms and conditions back to the drawing board to help you make the right decision to book our trips.

Most of our safaris are private/tailor-made, which means that anyone can book and craft a safari in their personal style. That also means you can change your style anytime it threatens to rain. In the event that your Africa safari trip gets interrupted by natural disasters like the Covid pandemic, we will readjust your trip accordingly. 

We can reschedule your trip for up to 24 months ahead to help you adjust to a calamity.

Regular Booking Terms & Conditions

A 30% deposit of the total tour price will be required to secure a booking, the balance being due 30 days before the tour departure date.

Bookings not secured by the appropriate deposit will be released.

Cancellation between 60 and 45 days of tour departure will incur a 30% tour price penalty charge. Confirmed bookings canceled within 30 days of the tour departure date or no show will incur 100% of the tour price penalty charge.

Availability of accommodation and activities is not guaranteed; reservations will be made after receiving confirmation of the final itinerary and the requested deposit payment.  Should any of the quoted accommodations not be available, we reserve the right to substitute it with a suitable alternative option, which might affect the final quoted price.

UGANDA GORILLA & CHIMP PERMIT CANCELLATION POLICY

(Different and separate from the tour cancellation policy)

Gorilla and Chimpanzee Permits will be guaranteed ONLY upon receipt of the deposit (US$900   for both permits in 2020) since we need to pay Uganda Wildlife Authority Offices to secure the permits immediately.

Cancellations received on full payment:

More than 60 days before the tracking date, a 25% cancellation fee

45 to 30 days before the tracking date, a 50% cancellation fee

30 to 9 days before the tracking date, 75% cancellation fee

8 to 0 days before the tracking date, 100% cancellation fee

Liability

The company and its agents act only as agents of the tours, transport, etc., and shall not be liable for injury, delays, loss, or damage in any manner.

The company liability to passengers carried in its vehicle is governed by the country’s laws in which the tour takes place and no other country.

All claims are subject to the jurisdiction of the courts of the country in which the actions arise.

The company reserves the right to employ subcontractors for all or part of the services.

The company shall not be held responsible for any loss or damages to luggage.

NOTE: After the agreement, we shall send you the ADYERI CREATIONS LIMITED company account 

Reservation: A deposit of 40% will be required through Wire Transfer or online payment to our company account, and the rest of the balance can be paid with Cash or Credit Card one month before you start your safari.

NOTE: First Deposit will be required through Wire Transfer or online payment to our company account.

Reservation:  Reservation is 40% (US dollars), but if you wish, you can pay for your dream safaris via credit or debit cards (American Express, Visas, Mastercards) which attracts a 3.5% surcharge 

PLEASE NOTE: WE DO NOT ACCEPT CASH, DON’T ACCEPT TO SEND YOUR SAFARI PAYMENT TO A PERSONAL ACCOUNT OR AN INDIVIDUAL ACCOUNT

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